Out for a dinner with a friend tonight, comparing our handmade messenger bags. Talking about the hand written Thank You card I received from my courier company. A recent customer service experience at Bose.
Then I came home to learn of Steve’s passing. If there was ever a man to embody the ideology of the new era – that of passion, beauty and functionality, customer experience and the power of storytelling – it was Steve Jobs.
Jobs embodied it, but we’re all living it; the era of experience is here. Those that embrace it will thrive.
