Employee engagement has become more important than ever. Why is that? What do we mean by employee engagement? And how do we get it? Maybe it was easier in the manufacturing era of the past. Organizations used two simple devices: centralized and hierarchical control, and detailed rules and procedures. Now, in the service era, we talk about the need to “work smart,” “use judgement,” “take responsibility,” and “apply your intelligence” toward organizational goals. This requires self-management which is the defining … Continue reading Intrinsic Motivation at Work