Tag Archives: UPS

It’s the little things

Posted on July 30, 2012 by Chris

I came across this story this morning and thought it worth sharing:  http://enterprisestrategies.com/2012/07/30/a-social-media-success-story-ups/ (it’ll take you two minutes to read) I have no idea if @AndyJankowski is a big deal online.  My guess is neither did UPS.  The fact is it doesn’t matter.  From the sounds of the story, the response was personal, genuine and effective.  When your [...]

Posted in Customer Service Experience, Effective Communication, Empathetic listening, Professional Maturity | Tagged Customer Service, Twitter, UPS | Leave a comment

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