Carol Heady, the President of Learning and Performance Solutions, is a consultant, executive coach, and professional facilitator. She has facilitated hundreds of professional development training sessions and seminars over the course of 25 years. She works with individuals, small and mid-size companies across industries. Her 25+ years of business experience in diverse industries (Academia, Retail, Telecommunications, Financial Services) and background in training and development, organizational development, and performance improvement allow her to provide custom solutions for her clients. Her extensive customer service and operations experience combined with her human resource development and organizational management experience enables her to work with clients in three areas: improving customer service, increasing leadership effectiveness, and career management.